How can we help you?
Get support for SummarixAI. We're here to help you make the most of our AI-powered summarization platform.
Contact Support
Send us an email and we'll get back to you within 24-48 hours.
Response Time: 24-48 hours
Business Hours: Monday - Friday, 9 AM - 6 PM EST
Frequently Asked Questions
How do credits work?
Credits are consumed based on content type and size. Text/URLs use 1 credit, while videos and large files use more based on duration and size. You can see the exact credit cost before processing any content.
How can I purchase more credits?
When you run out of credits, email us at support@zenoassist.com to purchase additional credits. The minimum purchase is 100 credits.
What file types are supported?
We support YouTube videos, PDF documents, audio files (MP3, WAV), video files (MP4, MOV), and web URLs. Each content type has different credit costs based on processing complexity.
Can I get a refund?
Refunds are available for unused credits within 7 days of purchase. Used credits cannot be refunded as they represent consumed AI processing resources.
Is my data secure?
Yes, we take data security seriously. All data is encrypted in transit and at rest. We don't store your original content after processing, and summaries are only accessible to you.
How accurate are the summaries?
Our AI-powered summarization achieves 95% accuracy across different content types. The quality depends on the source material's clarity and structure.
Additional Resources
Feature Requests
Have an idea for a new feature? Email us your suggestions and we'll consider them for future updates.
Report Issues
Experiencing technical difficulties? Report bugs or issues and we'll investigate promptly.